Knowledge Base Articles

• General Troubleshooting (Slow Laptop, Dead PC, Outlook-Phone Sync, Dynatrace, Mic/Sound)
• Access & Permission Requests (Zendesk, Azure DevOps, Insights, Distribution Lists, SharePoint)
• Software & License Requests (Adobe Acrobat Pro, Crystal Reports, Copilot, Power BI)
• Teams & Outlook Troubleshooting (Meetings, Status Bubble, Phone Number, Updates)
• Account & MFA Support: Password Reset, Lockout, Clearing Credentials
• Egress Prevent (Outlook Email Security) - User Guide
• Install SSMS (and Crystal Reports) on macOS
• Migrate or Reset the Microsoft Authenticator App (New Phone / Lost Access)
• OpenVPN Installation
• GlobalProtect VPN Installation