MCi to Launch New Customer Support and Self-Help System (CSSS) on Sept. 14, 2022

Article author
Manav Vashisth from MCi
  • Updated

We are excited to announce the launch of our new Customer Support and Self Help System (CSSS) to be released on September 14th. Our team has been hard at work to bring both our customers and their vendors a system that provides a new level of support when using the TRACK Platform.

Some of the exciting features to come with the CSSS are:

  • TRACK Help and CSSS integration
  • Self-service including Quick Reference Guides (QRG) and Support Help Guides
  • Support Ticket Submission via Ticket Forms and Chat Bot
  • Support Tickets and Activity Management

We have a webinar to highlight the features of the CSSS along with a demo on September 7th from 11:00 am to 12:00 pm CST. 


Click to RSVP for our upcoming webinar.


Here are some features of the CSSS and who can use them:

CSSS Table-11


What's Next?

Stay tuned! We have more videos coming soon detailing all of the features of our new Customer Support and Self-Help System in the weeks leading up to the release.

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