General Troubleshooting (Slow Laptop, Dead PC, Outlook-Phone Sync, Dynatrace, Mic/Sound)

Laptop running slow: restart the laptop, check Task Manager (Ctrl+Shift+Esc) for high CPU/RAM/disk usage and close unneeded programs, and install pending Windows and driver updates. If still slow, email MCiITSupport@mccorp.com.

Computer/PC broke or won't turn on: escalate to IT support for hardware diagnosis/replacement.

Outlook not syncing with phone: confirm the phone has internet, update the Outlook app, verify the account settings on the phone, restart the phone and retry, or remove and re-add the email account. If using Egress Prevent, confirm it's active and hasn't flagged unusual activity that's blocking sync.

Microphone/sound issues in meetings: confirm the mic is connected and unmuted, check the correct mic is selected in both Teams and Windows sound settings, update Windows, and restart the PC. If unresolved, raise a ticket to MCi IT Support.

Unable to access / login to Dynatrace: escalate to IT support to verify account provisioning and permissions.

Source: MCi IT agent questions and answers.docx (validated test transcript of the prior MCi AI IT Agent).