MCi Goes Live With Zendesk New Customer Support System (CSS)

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CSSS Notifications
  • Updated

Effective TODAY October 1, 2020 – MCi’s Customer Support System (CSS) is replaced by Zendesk

H O W   A R E   Y O U   I M P A C T E D ?

  • Go to to create your password. Your username remains the same.
  • You will continue to submit tickets either:
    • By emailing (note: this email address is the same as what you have been using and has not change, i.e., it will be repointed to Zendesk and will automatically create a Zendesk ticket from your email).
    • Logging directly into Zendesk (vs. Kayako) and submit a ticket.
      Note: You will be using to log into Zendesk CSS.  You will not create a new account.
    • Note: All open Kayako tickets will be migrated to Zendesk.
  • Effective October 01, 2020, the email will no longer be available to submit help desk tickets, please continue to use to submit tickets via email.
  • will be available for Knowledgebase articles
    • Tickets must be created and updated via Zendesk – requests made to the tickets in Kayako will not be addressed
  • Zendesk End User Guide is attached for more info 

If you have any questions, please contact us at

Management Controls Inc.

15600 JFK Blvd | Suite 850 | Houston TX 77032 USA | 1.800.532.8348 | +1.281.590.5881

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