MCi Goes Live With Zendesk New Customer Support System (CSS)

CSSS Notifications

Effective TODAY October 1, 2020 – MCi’s Customer Support System (CSS) is replaced by Zendesk

H O W A R E Y O U I M P A C T E D ?

Go to https://mcisupport.managementcontrols.com/access/help to create your password. Your username remains the same.
You will continue to submit tickets either:
- By emailing helpdesk@tracksoftware.com (note: this email address is the same as what you have been using and has not change, i.e., it will be repointed to Zendesk and will automatically create a Zendesk ticket from your email).
- Logging directly into Zendesk (vs. Kayako) and submit a ticket.
  Note: You will be using https://mcisupport.managementcontrols.com to log into Zendesk CSS. You will not create a new account.
- Note: All open Kayako tickets will be migrated to Zendesk.
Effective October 01, 2020, the email TrackSupport@tracksoftware.net will no longer be available to submit help desk tickets, please continue to use helpdesk@tracksoftware.com to submit tickets via email.
https://support.tracksoftware.com will be available for Knowledgebase articles
- Tickets must be created and updated via Zendesk – requests made to the tickets in Kayako will not be addressed
Zendesk End User Guide is attached for more info

If you have any questions, please contact us at helpdesk@tracksoftware.com

Management Controls Inc.

15600 JFK Blvd | Suite 850 | Houston TX 77032 USA | 1.800.532.8348 | +1.281.590.5881